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Send an email in Brevo when a new contact is added in Intercom

When a new contact is added in Intercom, send an email in Brevo.

Use this templateBrowse the library

Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.

Steps
1
Client fills in
1
Accounts
2
Starts
A new contact is added in Intercom, within 5 minutes

UsesBeta

Every step, in order

When it happens in the first app, the step runs in the second, with the client’s own account.

A new contact is added
A lead or user created in Intercom (a chat, a form, an import), checked every 5 minutes.
Send an email
A plain-text transactional email from a sender verified in Brevo.
  1. Starts whenA new contact is added
  2. App stepSend an email

What each client fills in

Brevo: From address
For example hello@northside.example

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

  • In the client’s Intercom: Settings → Integrations → Developer Hub → New app (for their own workspace, no review) → Authentication → copy the access token. The conversation trigger needs the app to be allowed to read conversations.

  • Brevo

    In the client’s Brevo: account menu → SMTP & API → API Keys → Generate a new API key.

After you install it

It lands switched off. The client’s checklist holds exactly this:

  1. Connect the client’s Intercom, for “A new contact is added”
  2. Connect the client’s Brevo, for “Send an email”
  3. Fill in Brevo: From address (For example hello@northside.example)

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