Send an email in Brevo when a ticket is opened in Freshdesk

What each client fills in

Brevo: From address

For example hello@northside.example

Who it goes to (Brevo)

The address that gets it: yours, or the client’s team.

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

• 

  In the client’s Freshdesk: profile picture → Profile settings → View API key.

• Brevo

  In the client’s Brevo: account menu → SMTP & API → API Keys → Generate a new API key.

After you install it

It lands switched off. The client’s checklist holds exactly this:

1. Connect the client’s Freshdesk, for “A ticket is opened”
2. Connect the client’s Brevo, for “Send an email”
3. Fill in Brevo: From address (For example hello@northside.example)
4. Fill in Who it goes to (Brevo) (The address that gets it: yours, or the client’s team)