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Brevo

Open a ticket in Freshdesk when a contact’s details change in Brevo

When a contact’s details change in Brevo, open a ticket in Freshdesk.

Use this templateBrowse the library

Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.

Steps
1
Client fills in
0
Accounts
2
Starts
A contact’s details change in Brevo, within seconds

UsesBeta

Every step, in order

When it happens in the first app, the step runs in the second, with the client’s own account.

A contact’s details change
A contact edited in Brevo, within seconds.
Open a ticket
A new open ticket at low priority.
  1. Starts whenA contact’s details change
  2. App stepOpen a ticket

What each client fills in

Nothing. It needs only the accounts it connects to.

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

  • Brevo

    In the client’s Brevo: account menu → SMTP & API → API Keys → Generate a new API key.

  • In the client’s Freshdesk: profile picture → Profile settings → View API key.

After you install it

It lands switched off. The client’s checklist holds exactly this:

  1. Connect the client’s Brevo, for “A contact’s details change”
  2. Connect the client’s Freshdesk, for “Open a ticket”

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