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Create an item in monday.com when a ticket is solved (or reaches a status) in Zendesk

When a ticket is solved (or reaches a status) in Zendesk, create an item in monday.com.

Use this templateBrowse the library

Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.

Steps
1
Client fills in
1
Accounts
2
Starts
A ticket is solved (or reaches a status) in Zendesk, within seconds

UsesBeta

Every step, in order

When it happens in the first app, the step runs in the second, with the client’s own account.

A ticket is solved (or reaches a status)
A ticket moves to the status you choose, within seconds. Webhooks are made with an admin’s token.
Create an item
An item on a board, named. Columns are set on the board’s defaults.
  1. Starts whenA ticket is solved (or reaches a status)
  2. App stepNamed after the ticket’s subject

What each client fills in

monday.com: Board ID
For example the number in the board’s URL

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

  • In the client’s Zendesk: Admin Center → Apps and integrations → APIs → Zendesk API → enable Token access → Add API token. The triggers make webhooks, which needs an admin’s email and token.

  • In the client’s monday.com: avatar → Developers → My access tokens → Show → copy.

After you install it

It lands switched off. The client’s checklist holds exactly this:

  1. Connect the client’s Zendesk, for “A ticket is solved (or reaches a status)”
  2. Connect the client’s monday.com, for “Create an item”
  3. Fill in monday.com: Board ID (For example the number in the board’s URL)

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