Starter

Open a ticket in Freshdesk when a link in an email is clicked in SendGrid

When a link in an email is clicked in SendGrid, open a ticket in Freshdesk.

Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.

UsesBeta

Every step, in order

When it happens in the first app, the step runs in the second, with the client’s own account.

A link in an email is clicked: A tracked link clicked, within seconds. The API key needs Event Webhook access.
Open a ticket: A new open ticket at low priority.

Nothing to fill in. It needs the accounts it connects to, set up as its checklist says.

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

SendGrid → Settings → API Keys → Create API Key with Mail Send access; for the triggers, also the Event Webhook settings permission (user.webhooks.event.settings.read and user.webhooks.event.settings.update), or Full Access. The From address must be a verified sender.
In the client’s Freshdesk: profile picture → Profile settings → View API key.

It lands switched off. The client’s checklist holds exactly this:

Connect the client’s SendGrid, for “A link in an email is clicked”
Connect the client’s Freshdesk, for “Open a ticket”
Confirm with the client: Click tracking is on in the client’s SendGrid: an untracked link sends no click.

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