Starter
Send an email in SendGrid when a new contact is added in Intercom
When a new contact is added in Intercom, send an email in SendGrid.
Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.
- Steps
- 1
- Client fills in
- 1
- Accounts
- 2
- Starts
- A new contact is added in Intercom, within 5 minutes
UsesBeta
Every step, in order
When it happens in the first app, the step runs in the second, with the client’s own account.
- A new contact is added
- A lead or user created in Intercom (a chat, a form, an import), checked every 5 minutes.
- Send an email
- Plain-text email from a verified sender.
- Starts whenA new contact is added
- App stepSend an email
What each client fills in
- SendGrid: From address
- For example hello@northside.example
The accounts it needs
Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.
In the client’s Intercom: Settings → Integrations → Developer Hub → New app (for their own workspace, no review) → Authentication → copy the access token. The conversation trigger needs the app to be allowed to read conversations.
SendGrid → Settings → API Keys → Create API Key with Mail Send access; for the triggers, also the Event Webhook settings permission (user.webhooks.event.settings.read and user.webhooks.event.settings.update), or Full Access. The From address must be a verified sender.
After you install it
It lands switched off. The client’s checklist holds exactly this:
- Connect the client’s Intercom, for “A new contact is added”
- Connect the client’s SendGrid, for “Send an email”
- Fill in SendGrid: From address (For example hello@northside.example)
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- Starter
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