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GoHighLevel

Add or update a contact in GoHighLevel when a new contact is added in Intercom

When a new contact is added in Intercom, add or update a contact in GoHighLevel.

Use this templateBrowse the library

Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.

Steps
1
Client fills in
0
Accounts
2
Starts
A new contact is added in Intercom, within 5 minutes

UsesBeta

Every step, in order

When it happens in the first app, the step runs in the second, with the client’s own account.

A new contact is added
A lead or user created in Intercom (a chat, a form, an import), checked every 5 minutes.
Add or update a contact
Creates the contact, or updates the one with the same email or phone (the sub-account’s duplicate rules).
  1. Starts whenA new contact is added
  2. App stepAdd or update a contact

What each client fills in

Nothing. It needs only the accounts it connects to.

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

  • In the client’s Intercom: Settings → Integrations → Developer Hub → New app (for their own workspace, no review) → Authentication → copy the access token. The conversation trigger needs the app to be allowed to read conversations.

  • GoHighLevel

    In the client’s sub-account: Settings → Private Integrations → Create new integration → scopes contacts.write (and contacts.readonly) → copy the token. The Location ID is under Settings → Business Profile.

After you install it

It lands switched off. The client’s checklist holds exactly this:

  1. Connect the client’s Intercom, for “A new contact is added”
  2. Connect the client’s GoHighLevel, for “Add or update a contact”

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