Create an issue in Linear when a support ticket is opened in HubSpot

What each client fills in

Linear: Team ID

For example the team’s UUID

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

• 

  In the client’s HubSpot: Settings → Integrations → Private Apps (Legacy apps) → Create → scopes crm.objects.contacts.write, and for the triggers crm.objects.contacts.read, crm.objects.deals.read and tickets → copy the access token. A private app needs no HubSpot review.

• 

  In the client’s Linear: Settings → Security & access → Personal API keys → New API key. The triggers make webhooks, which needs a workspace admin’s key.

After you install it

It lands switched off. The client’s checklist holds exactly this:

1. Connect the client’s HubSpot, for “A support ticket is opened”
2. Connect the client’s Linear, for “Create an issue”
3. Fill in Linear: Team ID (For example the team’s UUID)