Starter
Send an email in SendGrid when a ticket is resolved (or closed) in Freshdesk
When a ticket is resolved (or closed) in Freshdesk, send an email in SendGrid.
Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.
- Steps
- 1
- Client fills in
- 2
- Accounts
- 2
- Starts
- A ticket is resolved (or closed) in Freshdesk, within 5 minutes
UsesBeta
Every step, in order
When it happens in the first app, the step runs in the second, with the client’s own account.
- A ticket is resolved (or closed)
- A ticket reaches Resolved or Closed, checked every 5 minutes; once per ticket and status.
- Send an email
- Plain-text email from a verified sender.
- Starts whenA ticket is resolved (or closed)
- App stepSend an email
What each client fills in
- SendGrid: From address
- For example hello@northside.example
- Who it goes to (SendGrid)
- The address that gets it: yours, or the client’s team.
The accounts it needs
Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.
In the client’s Freshdesk: profile picture → Profile settings → View API key.
SendGrid → Settings → API Keys → Create API Key with Mail Send access; for the triggers, also the Event Webhook settings permission (user.webhooks.event.settings.read and user.webhooks.event.settings.update), or Full Access. The From address must be a verified sender.
After you install it
It lands switched off. The client’s checklist holds exactly this:
- Connect the client’s Freshdesk, for “A ticket is resolved (or closed)”
- Connect the client’s SendGrid, for “Send an email”
- Fill in SendGrid: From address (For example hello@northside.example)
- Fill in Who it goes to (SendGrid) (The address that gets it: yours, or the client’s team)
Related templates
- Starter
Airtable
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