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Create an issue in Linear when a ticket is resolved (or closed) in Freshdesk

When a ticket is resolved (or closed) in Freshdesk, create an issue in Linear.

Use this templateBrowse the library

Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.

Steps
1
Client fills in
1
Accounts
2
Starts
A ticket is resolved (or closed) in Freshdesk, within 5 minutes

UsesBeta

Every step, in order

When it happens in the first app, the step runs in the second, with the client’s own account.

A ticket is resolved (or closed)
A ticket reaches Resolved or Closed, checked every 5 minutes; once per ticket and status.
Create an issue
An issue in a team. The output is the new issue: its identifier and link.
  1. Starts whenA ticket is resolved (or closed)
  2. App stepCreate an issue

What each client fills in

Linear: Team ID
For example the team’s UUID

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

  • In the client’s Freshdesk: profile picture → Profile settings → View API key.

  • In the client’s Linear: Settings → Security & access → Personal API keys → New API key. The triggers make webhooks, which needs a workspace admin’s key.

After you install it

It lands switched off. The client’s checklist holds exactly this:

  1. Connect the client’s Freshdesk, for “A ticket is resolved (or closed)”
  2. Connect the client’s Linear, for “Create an issue”
  3. Fill in Linear: Team ID (For example the team’s UUID)

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