Send an email in Postmark when a ticket is opened in Freshdesk

What each client fills in

Postmark: From

For example Northside Plumbing <hello@northside.example>

Who it goes to (Postmark)

The address that gets it: yours, or the client’s team.

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

• 

  In the client’s Freshdesk: profile picture → Profile settings → View API key.

• 

  Postmark → the client’s server → API Tokens → copy the Server API token. The From address must be a confirmed sender signature or on a verified domain.

After you install it

It lands switched off. The client’s checklist holds exactly this:

1. Connect the client’s Freshdesk, for “A ticket is opened”
2. Connect the client’s Postmark, for “Send an email”
3. Fill in Postmark: From (For example Northside Plumbing <hello@northside.example>)
4. Fill in Who it goes to (Postmark) (The address that gets it: yours, or the client’s team)