Create an issue in Linear when a ticket is opened in Freshdesk

What each client fills in

Linear: Team ID

For example the team’s UUID

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

• 

  In the client’s Freshdesk: profile picture → Profile settings → View API key.

• 

  In the client’s Linear: Settings → Security & access → Personal API keys → New API key. The triggers make webhooks, which needs a workspace admin’s key.

After you install it

It lands switched off. The client’s checklist holds exactly this:

1. Connect the client’s Freshdesk, for “A ticket is opened”
2. Connect the client’s Linear, for “Create an issue”
3. Fill in Linear: Team ID (For example the team’s UUID)