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Post a message in Discord when a ticket is opened in Freshdesk

When a ticket is opened in Freshdesk, post a message in Discord.

Use this templateBrowse the library

Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.

Steps
1
Client fills in
0
Accounts
2
Starts
A ticket is opened in Freshdesk, within 5 minutes

UsesBeta

Every step, in order

When it happens in the first app, the step runs in the second, with the client’s own account.

A ticket is opened
A new ticket, checked every 5 minutes.
Post a message
Post to the channel the webhook belongs to.
  1. Starts whenA ticket is opened
  2. App stepPost a message

What each client fills in

Nothing. It needs only the accounts it connects to.

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

  • In the client’s Freshdesk: profile picture → Profile settings → View API key.

  • In the client’s Discord server: Server Settings → Integrations → Webhooks → New Webhook → pick the channel → Copy Webhook URL.

After you install it

It lands switched off. The client’s checklist holds exactly this:

  1. Connect the client’s Freshdesk, for “A ticket is opened”
  2. Connect the client’s Discord, for “Post a message”

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