Create a task in Asana when a ticket is opened in Freshdesk

What each client fills in

Asana: Project ID

For example the number in the project’s URL

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

• 

  In the client’s Freshdesk: profile picture → Profile settings → View API key.

• 

  app.asana.com/0/my-apps → Create new token (signed in to the client’s Asana).

After you install it

It lands switched off. The client’s checklist holds exactly this:

1. Connect the client’s Freshdesk, for “A ticket is opened”
2. Connect the client’s Asana, for “Create a task”
3. Fill in Asana: Project ID (For example the number in the project’s URL)