Form template · E-commerce
Store customer service request
Tell us about your order. Parcel lost or damaged? Choose that and we sort it first.
- Trade
- E-commerce
- Kind of form
- Enquiry
- Layout
- Mixed grid
- Look
- Dark
- Questions
- 7
- Required
- 6
Start the 14-day trial, then choose Store customer service request under Form templates. Every field, word and colour can be changed.
The same form, in 6 layouts
Same questions, same words. Pick the arrangement that suits the page it sits on; the layout can be changed later too.
The fields
7 questions. Keep it short: every field is something a person has to answer.
| Question | Type | Required |
|---|---|---|
| Full name | Short text | Yes |
| Yes | ||
| Phone number | Phone | Yes |
| What is the problem? | Long text | Yes |
| Order number | Short text | Yes |
| TopicWhere is my order? · Damaged or wrong item · Return or exchange · Product question · Something else | Dropdown | Yes |
| Photo, if something arrived damaged | File upload | No |
Workflows for e-commerce
What runs when this form is sent: playbooks and packs written for the same trade.
- PackE-commerceDropshipping store packA dropshipping store holds no stock: a supplier ships each order, on thinner margins.
Google Sheets
3 workflows · 12 steps · 8 apps - PackE-commerceOwn-brand store packAn own-brand store makes or buys its own stock and ships it itself or through a fulfilment warehouse.
Google Sheets3 workflows · 11 steps · 7 apps - PackE-commerceSubscription store packA subscription store lives on recurring billing, so pauses, skips and cancellations matter more than one-off checkout.Google Sheets3 workflows · 14 steps · 7 apps
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