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Post a message in Slack when a ticket is solved (or reaches a status) in Zendesk
When a ticket is solved (or reaches a status) in Zendesk, post a message in Slack.
Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.
- Steps
- 1
- Client fills in
- 1
- Accounts
- 2
- Starts
- A ticket is solved (or reaches a status) in Zendesk, within seconds
UsesBeta
Every step, in order
When it happens in the first app, the step runs in the second, with the client’s own account.
- A ticket is solved (or reaches a status)
- A ticket moves to the status you choose, within seconds. Webhooks are made with an admin’s token.
- Post a message
- Post to a channel the app has been invited to.
- Starts whenA ticket is solved (or reaches a status)
- App stepPost a message
What each client fills in
- Slack: Channel
- For example #leads or C0123456789
The accounts it needs
Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.
In the client’s Zendesk: Admin Center → Apps and integrations → APIs → Zendesk API → enable Token access → Add API token. The triggers make webhooks, which needs an admin’s email and token.
In the client’s Slack: api.slack.com/apps → Create New App → OAuth & Permissions → add the chat:write scope (and channels:history, plus groups:history for a private channel, for the message trigger) → Install to Workspace → copy the Bot User OAuth Token. Invite the app to the channel.
After you install it
It lands switched off. The client’s checklist holds exactly this:
- Connect the client’s Zendesk, for “A ticket is solved (or reaches a status)”
- Connect the client’s Slack, for “Post a message”
- Fill in Slack: Channel (For example #leads or C0123456789)
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