Starter
TelegramSend a message in Telegram when a ticket is opened in Zendesk
When a ticket is opened in Zendesk, send a message in Telegram.
Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.
Every step, in order
When it happens in the first app, the step runs in the second, with the client’s own account.
- A ticket is opened
- A new ticket, within seconds. Webhooks are made with an admin’s token. The requester’s name and email are not in the event: find the user by the requester ID in a step.
- Send a message
- Message a chat, group or channel the bot is in.
- Starts whenA ticket is opened
- App stepSend a messageTelegram
What each client fills in
- Telegram: Chat ID
- For example -1001234567890 or @channel
The accounts it needs
Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.
In the client’s Zendesk: Admin Center → Apps and integrations → APIs → Zendesk API → enable Token access → Add API token. The triggers make webhooks, which needs an admin’s email and token.
In Telegram, message @BotFather → /newbot → copy the token. Add the bot to the client’s group, or have the client message it once.
After you install it
It lands switched off. The client’s checklist holds exactly this:
- Connect the client’s Zendesk, for “A ticket is opened”
- Connect the client’s Telegram, for “Send a message”
- Fill in Telegram: Chat ID (For example -1001234567890 or @channel)
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