Send an email in SendGrid when a ticket is opened in Zendesk

What each client fills in

SendGrid: From address

For example hello@northside.example

Who it goes to (SendGrid)

The address that gets it: yours, or the client’s team.

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

• 

  In the client’s Zendesk: Admin Center → Apps and integrations → APIs → Zendesk API → enable Token access → Add API token. The triggers make webhooks, which needs an admin’s email and token.

• 

  SendGrid → Settings → API Keys → Create API Key with Mail Send access; for the triggers, also the Event Webhook settings permission (user.webhooks.event.settings.read and user.webhooks.event.settings.update), or Full Access. The From address must be a verified sender.

After you install it

It lands switched off. The client’s checklist holds exactly this:

1. Connect the client’s Zendesk, for “A ticket is opened”
2. Connect the client’s SendGrid, for “Send an email”
3. Fill in SendGrid: From address (For example hello@northside.example)
4. Fill in Who it goes to (SendGrid) (The address that gets it: yours, or the client’s team)