Create an issue in Linear when a ticket is opened in Zendesk

What each client fills in

Linear: Team ID

For example the team’s UUID

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

• 

  In the client’s Zendesk: Admin Center → Apps and integrations → APIs → Zendesk API → enable Token access → Add API token. The triggers make webhooks, which needs an admin’s email and token.

• 

  In the client’s Linear: Settings → Security & access → Personal API keys → New API key. The triggers make webhooks, which needs a workspace admin’s key.

After you install it

It lands switched off. The client’s checklist holds exactly this:

1. Connect the client’s Zendesk, for “A ticket is opened”
2. Connect the client’s Linear, for “Create an issue”
3. Fill in Linear: Team ID (For example the team’s UUID)