Create a record in Airtable when a ticket is opened in Zendesk

What each client fills in

Airtable: Base ID

From the base’s URL: airtable.com/appXXXX/…

Airtable: Table

For example Leads

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

• 

  In the client’s Zendesk: Admin Center → Apps and integrations → APIs → Zendesk API → enable Token access → Add API token. The triggers make webhooks, which needs an admin’s email and token.

• Airtable

  airtable.com/create/tokens → Create token → scopes data.records:write and data.records:read (lookups and the triggers) → add the client’s base → copy the token.

After you install it

It lands switched off. The client’s checklist holds exactly this:

1. Connect the client’s Zendesk, for “A ticket is opened”
2. Connect the client’s Airtable, for “Create a record”
3. Fill in Airtable: Base ID (From the base’s URL: airtable.com/appXXXX/…)
4. Fill in Airtable: Table (For example Leads)
5. Match Airtable’s fields to the client’s own: Subject, Description, Status, Priority