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Create a customer in Shopify when a payment fails in Stripe

When a payment fails in Stripe, create a customer in Shopify.

Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.

Steps
1
Client fills in
0
Accounts
2
Starts
A payment fails in Stripe, within seconds

UsesBeta

Every step, in order

When it happens in the first app, the step runs in the second, with the client’s own account.

A payment fails
A Stripe invoice payment attempt declined, or no card on file, within seconds. Once per attempt: Smart Retries can fire it again for the same invoice. The restricted key needs Webhook Endpoints: write.
Create a customer
A new customer. Shopify refuses a duplicate email; the run fails and names it.
  1. Starts whenA payment fails
  2. App stepCreate a customer

What each client fills in

Nothing. It needs only the accounts it connects to.

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

  • In the client’s Stripe dashboard: Developers → API keys → Create restricted key. Give it only what the steps need: Customers write, Payment Links write, Prices read, Invoices write, and Webhook Endpoints write for the triggers. Leave “IP access” empty: Thrum has no fixed addresses, so a key locked to IPs fails every call.

  • Only for a store that already has an admin-created custom app. In the client’s Shopify admin: Apps → Develop apps → the app: its Admin API scopes must include write_customers and read_orders; the token is under API credentials (shown once when it is made; if it is no longer shown, generate a new one).

After you install it

It lands switched off. The client’s checklist holds exactly this:

  1. Connect the client’s Stripe, for “A payment fails”
  2. Connect the client’s Shopify, for “Create a customer”

Thrum is cooking.

Get early access and you’ll be among the first in. Early members get a launch perk.