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Open a ticket in Zendesk when an order is paid in Shopify
When an order is paid in Shopify, open a ticket in Zendesk.
Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.
- Steps
- 1
- Client fills in
- 0
- Accounts
- 2
- Starts
- An order is paid in Shopify, within 5 minutes
UsesBeta
Every step, in order
When it happens in the first app, the step runs in the second, with the client’s own account.
- An order is paid
- An order whose payment went through, checked every 5 minutes; once per order. The app needs the read_orders scope.
- Open a ticket
- A new ticket from the requester, with the message as its first comment.
- Starts whenAn order is paid
- App stepOpen a ticket
What each client fills in
Nothing. It needs only the accounts it connects to.
The accounts it needs
Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.
Only for a store that already has an admin-created custom app. In the client’s Shopify admin: Apps → Develop apps → the app: its Admin API scopes must include write_customers and read_orders; the token is under API credentials (shown once when it is made; if it is no longer shown, generate a new one).
In the client’s Zendesk: Admin Center → Apps and integrations → APIs → Zendesk API → enable Token access → Add API token. The triggers make webhooks, which needs an admin’s email and token.
After you install it
It lands switched off. The client’s checklist holds exactly this:
- Connect the client’s Shopify, for “An order is paid”
- Connect the client’s Zendesk, for “Open a ticket”
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