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Post a message in Slack when a new conversation comes in to Intercom
When a new conversation comes in to Intercom, post a message in Slack.
Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.
- Steps
- 1
- Client fills in
- 1
- Accounts
- 2
- Starts
- A new conversation comes in to Intercom, within 5 minutes
UsesBeta
Every step, in order
When it happens in the first app, the step runs in the second, with the client’s own account.
- A new conversation comes in
- A conversation started (a chat, an email), checked every 5 minutes.
- Post a message
- Post to a channel the app has been invited to.
- Starts whenA new conversation comes in
- App stepPost a message
What each client fills in
- Slack: Channel
- For example #leads or C0123456789
The accounts it needs
Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.
In the client’s Intercom: Settings → Integrations → Developer Hub → New app (for their own workspace, no review) → Authentication → copy the access token. The conversation trigger needs the app to be allowed to read conversations.
In the client’s Slack: api.slack.com/apps → Create New App → OAuth & Permissions → add the chat:write scope (and channels:history, plus groups:history for a private channel, for the message trigger) → Install to Workspace → copy the Bot User OAuth Token. Invite the app to the channel.
After you install it
It lands switched off. The client’s checklist holds exactly this:
- Connect the client’s Intercom, for “A new conversation comes in”
- Connect the client’s Slack, for “Post a message”
- Fill in Slack: Channel (For example #leads or C0123456789)
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