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TelegramSend a message in Telegram when a ticket is resolved (or closed) in Freshdesk
When a ticket is resolved (or closed) in Freshdesk, send a message in Telegram.
Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.
- Steps
- 1
- Client fills in
- 1
- Accounts
- 2
- Starts
- A ticket is resolved (or closed) in Freshdesk, within 5 minutes
UsesBeta
Every step, in order
When it happens in the first app, the step runs in the second, with the client’s own account.
- A ticket is resolved (or closed)
- A ticket reaches Resolved or Closed, checked every 5 minutes; once per ticket and status.
- Send a message
- Message a chat, group or channel the bot is in.
- Starts whenA ticket is resolved (or closed)
- App stepSend a messageTelegram
What each client fills in
- Telegram: Chat ID
- For example -1001234567890 or @channel
The accounts it needs
Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.
In the client’s Freshdesk: profile picture → Profile settings → View API key.
In Telegram, message @BotFather → /newbot → copy the token. Add the bot to the client’s group, or have the client message it once.
After you install it
It lands switched off. The client’s checklist holds exactly this:
- Connect the client’s Freshdesk, for “A ticket is resolved (or closed)”
- Connect the client’s Telegram, for “Send a message”
- Fill in Telegram: Chat ID (For example -1001234567890 or @channel)
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