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Playbook · Coaching

Approval chase for coaches

Send each request to the approver, go to the deputy if there is no answer in a day, and tell the requester the outcome.

Start the 14-day trial, then find it under Templates → Library. It installs into the client you choose, switched off, with its checklist.

Steps
7
Client fills in
3
Accounts
1
Starts
From a form, within seconds

Uses

Every step, in order

Branches show each arm; a step indented under one runs only on that arm. The words are the template’s own, and the client’s fields fill them in.

Why this workflow

An approval by email or chat has no deadline and no record: the approver is away, the requester does not like to chase, and the work waits. A request with a one-day window, a named deputy and an answer back to the requester keeps things moving and leaves a trail.

  1. Starts whenA form is sent
  2. ApprovalAsk the approver
  3. BranchAnswered in a day?
  4. IfIf answered
  5. EmailTell the requester
  6. IfIf no answer
  7. ApprovalAsk the deputy
  8. BranchDeputy answered in a day?
  9. IfIf yes
  10. EmailTell the requester
  11. IfIf no
  12. NotifyTell the owner

What each client fills in

Approver
Who is asked first.
Deputy
Who is asked when the approver has not answered in a day.
Owner’s email
Gets the summaries and the cases a person must handle.

The accounts it needs

Each is the client’s own, stored encrypted and never copied between clients. Until one is added the client’s checklist shows it, and nothing runs.

After you install it

It lands switched off. The client’s checklist holds exactly this:

  1. Pick the client’s form that starts it
  2. Connect the client’s Resend (email), for “Tell the requester” and “Tell the owner”
  3. Fill in Approver (Who is asked first)
  4. Fill in Deputy (Who is asked when the approver has not answered in a day)
  5. Fill in Owner’s email (Gets the summaries and the cases a person must handle)

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