Front, in every client’s workflows.

Create a contact, or start when a new message comes in, with the client’s own Front account.

Triggers: 2start a workflow
Actions: 1steps in a workflow

Start a workflow when something happens in FrontBeta

By webhook where Front sends one, by checking where it does not. A webhook is checked once a day to see it is still on, and if Front turns it off the alert carries a Reconnect button.

A new message comes inPolledAn inbound message in any shared inbox, checked every 5 minutes. The token needs events read access.
A conversation is closed (archived)PolledA conversation archived, checked every 5 minutes.

Do it in Front

A step with its own fields: values from the run go in by name, and what Front answers is there for the next step.

Create a contactA contact with an email handle.

Connect the client’s Front

On the client’s page in Thrum: Add credential, type Front API token.

In the client’s Front: Settings → Developers → API tokens → Create API token with the Shared resources namespace and the Read and Write permissions (Write for the contact step, Read for the triggers, which list events).

The key is stored encrypted and bound to that client: another client’s workflow cannot use it, and no template or pack copies it.

Front’s API documentation

Watched like everything else

When Front stops answering or refuses the client’s key, you hear about it, and your client does not.

A failing request: Tried 3 times, 5 seconds apart and doubling, only for errors a retry can fix
A service that asks for a pause: Given it, up to an hour
Requests at once, per account: 2, per worker; the rest wait their turn
Timeout: 15 seconds, unless the step sets its own
Private and internal addresses: Refused, on every redirect too
The client’s key: Encrypted, bound to the client, and kept out of every run record
A step that keeps failing: Marks the workflow Degraded and alerts you, not the client

Front and its logo are trademarks of their owner, used here only to say what Thrum works with; no endorsement is implied.

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